Zak's first attempt to rectify the problem with Adobe had ended miserably. He however had the key to his software, the precious serial number needed to install photoshop. Now all he needed was the software. "How hard can that be?" He wondered.
He decided to call the support line back, and perhaps this time he would get an Indian that could speak fluent English, or an American that could speak fluent English. Either one would be an improvement. This time the person that answered the phone said, "Hello, thank you for calling Adobe Support, my name is Masilmani, but you can call me Mary. How can I help you."
By now Zak was onto this game. He said, "My name is Zak, you can call me Z and it is spelled Z.......!"
Mary: "Ok Z, how can I help you."
Zak: "I bought photoshop and you all sent me a link to get the key. I went on the site, got the key, but now I can not get the software."
Mary: "Can you give me the key."
Zak: "Sure, it is 1287-0984-9998-0033-0087-3579"
Mary: "That is a valid key, so what is the problem."
Zak: "I have no software to install with the key. How do I download it?"
Mary: "You can't."
Zak: "What do you mean I can't."
Mary: "You did not by the media, just the key."
Zak: "How can I get the software?"
Mary: "You have to get your vendor to by the right to download the software."
Zak: "Your telling me I spent all this money and it does not include the software!"
Mary: "That is correct you are going to have to talk to your vendor again."
Zak: "Can you not make the software available."
Mary: "No, your vendor has to put in the correct order."
Zak: "The download is almost free to you all, you can't make this right."
Mary: "You have to call your vendor."
Zak: "You must be kidding me. Can I talk to your supervisor?"
Mary:"You have to call your vendor to fix this."
Zak: "You did not answer the question, can I talk to your supervisor? Is there someone beside you I can discuss this with?
Mary: "No, sir. I am it. You have to call your vendor."
Zak: "So, you are telling me that you refuse to let me talk to your supervisor?"
Mary: Silence
Zak: "Are you refusing to let me talk to your supervisor?"
Mary: "One moment please."
At this point Zak walked into his kitchen and took a double dose of blood pressure pills and eyed the Zolof longingly. Eventually, Mary came back on line.
Mary: "My supervisor says he does not want to talk to you." You will have to call your vendor."
Zak hung up. He had not choice but to try and reach the vendor. Funny, he thought, Mansilmani means "Pure, without any blemishes. Why would someone with that name work for Adobe. Must be wishful thinking on their part.
To be continued....
